Almondsbury Inn & Lounge, Bristol Vacancies
Guest Service Assistant-Front Office and Food and Beverage
Job description
The Role of Guest Service Assistant
The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay. The Guest Service Assistant will be an all-rounder who could be checking a guest in and providing an enjoyable Food & Beverage experience. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.
Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.
An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.
The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service and ideally Front Office and or Food & Beverage. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!
Job Overview:
As a Guest Service Assistant, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit from check in to our restaurant, bar, and other dining facilities. Your primary duties will include checking guests in and out and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.
Experience & Qualifications
· Strong communication and organisational skills and professional manner.
· Evidential attention to detail.
· Ideally experience working in a Food & Beverage environment.
Benefits:
· Discounted accommodation (£30 per room per night) in other hotels within crest the group
· 50% off Food & Beverage in other Hotels within the Crest group
· Uniform
· Meal on Duty
· Training in house
· Hospitality Rewards Membership
· Company events (BBQ / Christmas Party)
· Long service award
· Shining Star of the quarter recognition
· Refer a friend to work bonus
Job Type: Full-time
Pay: £12.21 per hour
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Weekend availability
Work Location: In person
Cook
The Role of Cook
As a Cook you will be part of a passionate and supportive team who strive to deliver quality service and food to our guests, the team is small and therefore tight-knit creating an environment of support to do great things.
Our Cook will have passion and commitment to quality, show teamwork with our guest service team, have previous experience as a Commis or production Chef. Our Cook will cater for dinner covers and prepare buffet breakfast and buffet lunches for conferences.
The company invites and encourages our Cook to be part of menu review process, to have a voice on what we deliver to our guests.
You will work with the Assistant Manager to have good stock control, manage orders and keep a clean working environment.
Job Overview:
As a Cook, you will be responsible for preparing and presenting high-quality dishes while maintaining food safety and hygiene standards. You will work closely with the Assistant Manager and Food & Beverage team to deliver exceptional dining experiences for our guests.
Experience & Qualifications
- Previous experience as a Kitchen Assistant, Cook or Chef in a Hotel, Restaurant, or similar environment.
- Knowledge of food safety, hygiene, and kitchen best practices (e.g., HACCP and Food Safety certification preferred).
- Ability to work under pressure in a fast-paced environment.
- Strong teamwork and communication skills.
- Sound operational background.
- Banqueting experience would be advantageous.
Benefits:
- Discounted accommodation (£30 per room per night) in other hotels within crest the group
- 50% off Food & Beverage in other Hotels within the Crest group
- Uniform
- Meal on Duty
- Training in house
- Hospitality Rewards Membership
- Company events (BBQ / Christmas Party)
- Long service award
- Shining Star of the quarter recognition
The opportunity has the flexibility of working Part time or Full time.
Benefits:
- Discounted accommodation (£30 per room per night) in other hotels within crest the group
- 50% off Food & Beverage in other Hotels within the Crest group
- Uniform
- Meal on Duty
- Training in house
- Hospitality Rewards Membership
- Company events (BBQ / Christmas Party)
- Long service award
- Shining Star of the quarter recognition
Job Types: Full-time, Part-time
Pay: £13.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- Company events
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Weekend availability
Work Location: In person
Guest Service Assistant Nights
Job Description
The Role of Guest Service Assistant – Nights
The Guest Service Assistant – Nights will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other departments with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Guest Service Assistant – Nights will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.
A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.
The Guest Service Assistant – Nights will ensure that all processes are followed within the bar and that they support all colleagues.
The role of Guest Service Assistant – Nights will report to the Hotel Manager and will work closely with the entire hotel team.
This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management.
Job Overview:
As a Guest Service Assistant Nights, you will be the face of the hotel during nighttime operations, ensuring a safe, welcoming, and efficient experience for guests. You will be responsible for front desk duties, security checks, handling guest inquiries, and assisting with overnight administrative tasks.
Experience & Qualifications
- Excellent customer service and communication skills.
- Ability to work independently and stay alert during night shifts.
- Strong problem-solving skills and attention to detail.
- IT and administrative skills for handling reservations and reports.
- Previous experience in a Hotel or customer-facing role.
Benefits as a Guest Service Assistant-Nights
- Discounted accommodation (£30 per room per night) in other hotels within crest the group
- 50% off Food & Beverage in other Hotels within the Crest group
- Uniform
- Meal on Duty
- Training in house
- Free parking on site
- Company events (BBQ / Christmas Party)
- Long service award
- Shining Star of the quarter – £250 incentive
- Refer a friend to work bonus
Job Type: Full-time
Pay: £12.25 per hour
Expected hours: 28 per week
Schedule:
Night shift
Weekend availability
Work Location: In person
Guest Service Manager
Job description
Almondsbury Inn & Lounge has an opportunity for a Guest Service Manager to join the team, we have 57 bedrooms and flexible meeting space. We have an opportunity for a Guest Service Manager to join the team at Almondsbury Inn & Lounge on a Full Time permanent basis. The Guest Service Manager will be responsible for being both pro-active and reactive in ensuring that all of our guests have a memorable experience and leave with a smile.
The Role of Guest Service Manager
The Guest Service Manager will be responsible for supporting the Manager and Assistant Manager in leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and an eye for detail are attributes required in the role.
The Guest Service Manager will be an experienced Front Office or Rooms operator who can offer a warm welcome, efficient check in/out process, make reservations and lead the team to ensure all processes and procedures are completed in line with company requirements. As Guest Service Manager you will also carry out Duty Management shifts engaging and supporting across the hotel.
The role of Guest Service Manager will report to the General Manager and is ideal for someone who has strong demonstratable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and step into a more senior role or for someone who is looking for a new opportunity in a great team and group.
Benefits as a Guest Service Manager
- Discounted accommodation (£30 per room per night) in other hotels within crest the group
- 50% off Food & Beverage in other Hotels within the Crest group
- Uniform
- Meal on Duty
- Training in house
- Free parking on site
- Company events (BBQ / Christmas Party)
- Long service award
- Shining Star of the quarter – £250 incentive
- Refer a friend to work bonus
If you would like to apply for the Guest Service Manager role, click below.
Expected to work any 5 days out of a 7-day week.
Job Type: Full-time
Pay: £12.50 per hour
Schedule:
Work Location: In person