Almondsbury Inn & Lounge, Bristol Vacancies

Guest Service Assistant

Almondsbury Inn & Lounge, 6 Gloucester Road, Almondsbury, Bristol, BS32 4AA 01454 613206

Job description

Almondsbury Inn & Lounge has 57 bedrooms with meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a Guest Service Assistant to join the team at Almondsbury Inn & Lounge as we expand the team. The Guest Service Assistant will be responsible for being both pro-active and reactive in ensuring that our guests have a warm welcome and great service during their stay.

The Role of Guest Service Assistant

The Guest Service Assistant will be responsible for providing a warm welcome, check-in and providing service as required throughout the guests stay.

The Guest Service Assistant will be an all-rounder who could be checking a guest in and be adaptable to service drinks on the bar. The Guest Service Assistant will be part of the team that provides a memorable experience for our guests to endure that they leave with a smile on their face.

Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to make have a positive impact on our guests.

The role of Guest Service Assistant will report to the Hotel Manager and is ideal for someone who has strong demonstratable experience in customer service. However, we are happy to train and develop anyone who has the right attitude and wants to join our team!

Responsibilities:
– Greet and welcome guests in a friendly and professional manner
– Provide excellent customer service and address guest inquiries and concerns
– Check guests in and out of the hotel, ensuring accuracy of information
– Assist guests with luggage, transportation, and other requests
– Handle guest complaints or issues promptly and effectively
– Maintain knowledge of hotel services, amenities, and local attractions
– Process payments and maintain accurate records
– Collaborate with other hotel staff to ensure a seamless guest experience

Skills:
– Strong hospitality skills with a genuine desire to provide exceptional guest service
– Bilingual or multilingual proficiency is a plus
– Excellent communication skills, both verbal and written
– Ability to handle multiple tasks and prioritize effectively in a fast-paced environment
– Professional phone etiquette and customer service skills
– Familiarity with hotel operations and reservation systems is preferred

As a Guest Service Assistant, you will be the face of our hotel, providing exceptional service to our guests throughout their stay. Your friendly demeanour, attention to detail, and strong communication skills will contribute to creating a positive and memorable experience for our guests. If you are passionate about hospitality and enjoy working in a dynamic team environment, we invite you to apply for this position.

Please note that this is not an exhaustive list of responsibilities or skills required for this position.

Benefits as a Guest Service Assistant

  • Discounted accommodation (£30 per room per night) in other hotels within crest the group
  • 50% off Food & Beverage in other Hotels within the Crest group
  • Uniform
  • Meal on Duty
  • Training in house
  • Free parking on site
  • Company events (BBQ / Christmas Party)
  • Long service award
  • Shining Star of the quarter – £250 incentive
  • Refer a friend to work bonus

 

Expected to work any 5 days out of a 7-day week.

Job Type: Full-time

Pay: Up to £11.44 per hour

Benefits:

  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme

Schedule:

  • 8 hour shift

Work Location: In person

Reference ID: GSA/AL

 


Guest Service Manager

Almondsbury Inn & Lounge, 6 Gloucester Road, Almondsbury, Bristol, BS32 4AA 01454 613206

Job description

Almondsbury Inn & Lounge has an opportunity for a Guest Service Manager to join the team, we have 57 bedrooms and flexible meeting space. We have an opportunity for a Guest Service Manager to join the team at Almondsbury Inn & Lounge on a Full Time permanent basis. The Guest Service Manager will be responsible for being both pro-active and reactive in ensuring that all of our guests have a memorable experience and leave with a smile.

The Role of Guest Service Manager

The Guest Service Manager will be responsible for supporting the Manager and Assistant Manager in leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering that exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and an eye for detail are attributes required in the role.

The Guest Service Manager will be an experienced Front Office or Rooms operator who can offer a warm welcome, efficient check in/out process, make reservations and lead the team to ensure all processes and procedures are completed in line with company requirements. As Guest Service Manager you will also carry out Duty Management shifts engaging and supporting across the hotel.

The role of Guest Service Manager will report to the General Manager and is ideal for someone who has strong demonstratable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and step into a more senior role or for someone who is looking for a new opportunity in a great team and group.

Benefits as a Guest Service Manager

  • Discounted accommodation (£30 per room per night) in other hotels within crest the group
  • 50% off Food & Beverage in other Hotels within the Crest group
  • Uniform
  • Meal on Duty
  • Training in house
  • Free parking on site
  • Company events (BBQ / Christmas Party)
  • Long service award
  • Shining Star of the quarter – £250 incentive
  • Refer a friend to work bonus

If you would like to apply for the Guest Service Manager role, click below.

Expected to work any 5 days out of a 7-day week.

Job Type: Full-time

Pay: £12.50 per hour

Schedule:

  • 8 hour shift

Work Location: In person

 


Housekeeping Assistant

Almondsbury Inn & Lounge, 6 Gloucester Road, Almondsbury, Bristol, BS32 4AA 01454 613206

Almondsbury Inn & Lounge, part of Crest Hotels, is located on the northern outskirts of Bristol in the village setting of Almondsbury.

Our 56 Bedroom fully refurbished hotel offers comfortable accommodation, a relaxing lounge bar serving delicious food in the evenings, and flexible meeting and event space.

To assist with our growth, we are recruiting a Room Attendant on a Flex Contract to deliver a high standard of cleanliness, making sure our rooms are always ‘fresh and welcoming’ for our guests – creating a haven for them to escape and relax in. Hours are flexible and we can work together to agree hours that suit both you and our guests.

In this role you will be responsible for cleaning hotel rooms to a high standard including beds, bathrooms, public areas and any other duties as required.

Housekeeping experience is preferred but not essential as we can train anyone who has the right attitude.

This role in on a shift basis to ensure cover in the housekeeping department 7 days a week so some weekend work will be required.

Benefits

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Canteen

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus.

Crest Hotels Group – our mission statement is simple “To give every guest a memorable experience, leaving with a smile on their face”

Pay: Up to £11.44 per hour

Benefits:

  • Canteen
  • Company events
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking
  • Referral programme

 

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekend availability

 

Work Location: In person