Arnos Manor Hotel, Venue & Lounge, Bristol Vacancies

Arnos Manor Hotel is a unique hotel which offers 73 bedrooms, with meeting and conference space for 200 delegates. We have an opportunity for a Guest Service Assistant to join the team at Arnos Manor Hotel as we continue our journey of growth. It is a Full Time role, on a shift rota basis.

The Guest Service Assistant that join us will be responsible for being both pro-active and reactive in ensuring that all of our guests have a memorable experience and leave with a smile.

To assist with our growth we are looking for a Guest Service Assistant to assist with food service within the hotel.

We are looking for colleagues to join us with lots of energy and previous experience in a similar role, who have a great personality and enjoy spending time with people. However if you have a great attitude then we can help you develop your skills and knowledge!

As a key member of the Food and Beverage team the successful candidate will be a team player and have the ability to provide our guests with the excellent service they expect in a respectful and friendly manner.

This role is on a shift basis so early starts, with some evening and weekend work will be required.

Benefits as a Guest Service Assistant:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

Arnos Manor Hotel, part of the Crest Hotels Group, is located just 2 miles from the vibrant centre of Bristol. With 73 bedrooms, flexible meeting and event space, and a popular wedding venue featuring a charming chapel, we are proud to offer exceptional service to all our guests. Despite the challenges in the industry, there are exciting plans ahead for growth and development within our hotels, making this a great time to join our dynamic and fast-paced organisation.

The Role of Guest Service Assistant Night

The Guest Service Assistant Nightwill be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete. Ensuring that the hotel is ready and in great shape for guests in the morning. The GSA will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management

Main duties will include:

• operating the hotel reception following agreed standards and procedures,
• taking hotel reservations,
• checking guests in and out,
• Food and Beverage Service, always following strict food hygiene procedures.
• Buffet breakfast preparation.
• Complete an End of Day Audit including cash handling.
• supporting other departments within the hotel to ensure high levels of service are maintained.

The ideal candidate will be outgoing, personable, and friendly, preferably with previous hotel front of house experience.

This role is working 24 hrs over 3 days, Nights 11pm – 7am, with some flexibility for holiday cover.

We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Benefits as a Guest Service Assistant Night:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group)

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus