Arnos Manor Hotel, Venue & Lounge, Bristol Vacancies

Arnos Manor Hotel is a unique hotel which offers 73 bedrooms, with meeting and conference space for 200 delegates. We have an opportunity for a Guest Service Assistant to join the team at Arnos Manor Hotel as we continue our journey of growth. It is a Full Time role, on a shift rota basis.

The Guest Service Assistant that join us will be responsible for being both pro-active and reactive in ensuring that all of our guests have a memorable experience and leave with a smile.

To assist with our growth we are looking for a Guest Service Assistant to assist with food service within the hotel.

We are looking for colleagues to join us with lots of energy and previous experience in a similar role, who have a great personality and enjoy spending time with people. However if you have a great attitude then we can help you develop your skills and knowledge!

As a key member of the Food and Beverage team the successful candidate will be a team player and have the ability to provide our guests with the excellent service they expect in a respectful and friendly manner.

This role is on a shift basis so early starts, with some evening and weekend work will be required.

Benefits as a Guest Service Assistant:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

Arnos Manor Hotel is a beautifully unique 73-bedroom hotel bustling bar, restaurant and adaptable meeting and event space for 200 all within a beautifully unique listed building. Being built in the 17th century Arnos Manor has retained many of its original features and charming character.

We are looking for a Team Leader to oversee both Front Office and Food & Beverage operations. This is a dynamic and varied role, with three days spent leading the Front Office team and two days supporting Food & Beverage service. You’ll play a key role in delivering outstanding guest experiences while ensuring smooth daily operations in both departments.

As a Team Leader–Front Office, you will play a key role in delivering exceptional guest experiences while leading and supporting the front office team. You will oversee daily front desk operations, ensure smooth check-in and check-out processes, and handle guest inquiries efficiently. This role requires strong leadership, problem-solving skills, and a passion for hospitality to maintain high service standards and maximize guest satisfaction.

As a Team Leader – Food & Beverage, you will ensure all aspects of our hotel’s Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.

Key Responsibilities

Front Office (3 Days per Week)

• Perform check-in/check-out procedures, ensuring efficiency and professionalism.
• Handle guest inquiries, complaints, and special requests with prompt and effective solutions.
• Manage reservations, room allocations, and billing processes.
• Ensure adherence to hotel policies, procedures, and brand standards.
• Collaborate with other departments to enhance guest experience and operational efficiency.
• Ensure that all of your colleagues are aware of the business on the books, including who our VIPs of the day are and any special requirements that may be needed. Within reception, and housekeeping for smooth request handling.
• Promote a positive environment where all colleagues at all levels are multi skilled to cover across Reception.
• Complete regular Duty Management shifts as directed by the rota, acting as a key ambassador for Guest Relations.
• Maintain an effective and secure key control procedure for your department.
• Comply with statutory and legal requirements for fire, health and safety, hygiene, licensing and employment laws and ensuring that all members of the team are also trained accordingly.
• Ensure that RezControl is used to its potential and that colleagues are trained on the system.
• Ensure all guest accounts are posted with correct charges and having the correct supporting documents.
• To be fully aware of the Companies’ cash handling and credit procedures, ‘No pay -No stay’, and to ensure all colleagues strictly adhere to them.
• Positively approach sales opportunities in order to maximise sales revenue to meet and exceed budgeted sales targets.
• Create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the department and hotel.
• Support training delivery from day 1 to ensure that the team are well trained and confident.

Food & Beverage (2 Days per Week)

• Alongside colleagues ensure efficiency, quality, and compliance with health and safety regulations.
• Maintain exceptional service standards, responding to guest feedback and enhancing overall dining experiences.
• Support in the training and motivate a high-performing team, fostering a culture of excellence and teamwork.
• Supervise banquet and catering services to ensure seamless execution of events and functions.
• Ensure adherence to food safety, hygiene, and liquor licensing regulations.
• Support the Assistant Manager with planning and delivery of monthly training across all Food & Beverage areas which is relevant, and that measures are used to ensure the training is effective.
• Participate in all monthly stock takes as required and ensure that all processes for stock control are followed to maintain budget.
• Support with all administrative work to ensure it is completed in a timely manner i.e. completion of Access People, rotas, training plans, compliance modules on Mapal completed.
• In conjunction with the Assistant Manager, analyse and respond to all customer feedback and take appropriate action to rectify any issues.
• Ensure that all Food & Beverage areas are secure at all times in order to minimise any losses.
• Carry out Duty Management Shifts.

. Person specification

• Positively influence and lead a team.
• Confident with delivering training.
• Great customer service attitude.
• A hands on team player.
• Positive and polite demeanour.
• Accountable and a strong sense of pride in role.
• Strongly motivated to exceed goals and achieve success. High level of motivation, determination, and commitment.
• Ability to work under own initiative.
• Able to develop relationships with key colleagues.
• Able to work well under pressure and have solid problem-solving ability.
• Ability to manage and lead a team.
• Excellent communication and organizational skill.
• Professional manner and appearance.

Experience & Qualifications-Team Leader-Front Office/Food and Beverage

· Previous experience in Front Office and/or Food & Beverage leadership.

· Strong problem-solving skills and ability to work well under pressure.

· Excellent communication and people-management abilities.

· Passion for delivering exceptional guest experiences.

· Ability to multitask and adapt between different departments.

· Strong leadership and team management skills.

· Excellent knowledge of food and beverage trends.

· Ability to deliver outstanding guest experiences and handle high-pressure environments.

Benefits as a Team Leader

– Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter recognition

· Refer a friend to work bonus

Arnos Manor Hotel is a beautifully unique 73-bedroom hotel featuring a bustling bar, restaurant, and adaptable meeting and event space for up to 200 guests, all housed within a stunning listed building. Built in the 17th century, the hotel has retained many of its original features, offering a charming and distinctive atmosphere.

Cook opportunity at Arnos Manor Hotel- a great opportunity for a passionate Cook for 16 hours per weekto join the team on a part time basis at this wonderful property.

Job Overview:

In this role, you will be responsible for preparing and presenting high-quality dishes while maintaining food safety and hygiene standards. You will work closely with the Assistant Manager and Food & Beverage team to deliver exceptional dining experiences for our guests.

Key responsibilities and duties of Cook

· Prepare and cook a variety of dishes according to the hotel’s menu and guest preferences.

· Ensure all meals are presented to a high standard and meet hotel quality guidelines.

· Kitchen Hygiene & Safety: Maintain a clean and organized kitchen, following food safety regulations and hygiene protocols.

· Assist in stock control, including inventory checks and proper storage of ingredients.

· Work efficiently with the kitchen team to ensure smooth service during busy periods.

· Contribute ideas for new dishes and seasonal menu changes.

· Accommodate special dietary requests and ensure guest satisfaction with every meal.

· Ensures that all dishes are prepared consistently and according to standard recipes.

· Monitors food and operating costs and controls these by reducing waste.

· Ensures the cleaning standards for kitchen are being met.

· Ensures that operating and kitchen equipment is maintained to a good standard with minimum breakage.

· Provides fast, friendly, professional and responsive customer service to the restaurant service delivery team.

· Stays focused and is conscious about food presentation and consistency.

· Demonstrate effective food handling procedures.

· Demonstrate good knife handling skills.

· Correctly wrap, label, date and store all food items in their correct areas.

· Sets up, operates and cleans all kitchen machinery/equipment and stores it in its proper place.

· Maintains complete knowledge of correct maintenance and handling of equipment, using only as intended and only after proper training has been demonstrated.

· Keeps workstation clean at all times during service time.

· Performs all duties in adherence to all company standards and policy.

Person Specification

• Passionate about food with a sound operational background.
• Ability to work independently and take initiative.
• Strong teamwork and communication skills.
• Ability to work well under pressure.
• Flexibility to work various shifts, including mornings, evenings, weekends, and bank holidays.
• Commitment to delivering excellent service.

Experience & Qualifications

· Previous experience as a Kitchen Assistant, Cook or Chef in a Hotel, Restaurant, or similar environment.

· Knowledge of food safety, hygiene, and kitchen best practices (e.g., HACCP and Food Safety certification preferred).

· Ability to work under pressure in a fast-paced environment.

Benefits as a Cook:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

Arnos Manor Hotel, part of the Crest Hotels Group, is located just 2 miles from the vibrant centre of Bristol. With 73 bedrooms, flexible meeting and event space, and a popular wedding venue featuring a charming chapel, we are proud to offer exceptional service to all our guests. Despite the challenges in the industry, there are exciting plans ahead for growth and development within our hotels, making this a great time to join our dynamic and fast-paced organisation.

The Role of Guest Service Assistant Night

The Guest Service Assistant Nightwill be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete. Ensuring that the hotel is ready and in great shape for guests in the morning. The GSA will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management

Main duties will include:

• operating the hotel reception following agreed standards and procedures,
• taking hotel reservations,
• checking guests in and out,
• Food and Beverage Service, always following strict food hygiene procedures.
• Buffet breakfast preparation.
• Complete an End of Day Audit including cash handling.
• supporting other departments within the hotel to ensure high levels of service are maintained.

The ideal candidate will be outgoing, personable, and friendly, preferably with previous hotel front of house experience.

This role is working 24 hrs over 3 days, Nights 11pm – 7am, with some flexibility for holiday cover.

We’ll reward all your hard work with a great salary and benefits – including a uniform and superb training.

Join us and you’ll become part of the family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care, that you notice the little things that make a difference to guests as well as always looking for ways to improve.

So go on – show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Benefits as a Guest Service Assistant Night:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group)

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Free parking on site

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus