Feathers Hotel & Restaurant, Ludlow Vacancies

The Role of Guest Service Assistant Food & Beverage

The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. The Guest Service Assistant Food & Beverage will ensure that they deliver a service of a high standard, working collaboratively and safely at all times whilst delivering quality customer service and creating memorable experiences.

An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who is flexible and enjoy ‘s the variety of restaurant, bar and events.

The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience, we will help you develop and grow your skills and knowledge to develop your career.

The role of Guest Service Assistant Food & Beverage will report to the Restaurant & Bar Manager / Food & Beverage Manager and is ideal for someone who has strong demonstratable experience in customer service and a great attitude and willing to learn.

Job Overview:

As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.

Experience & Qualifications

· Strong communication and organisational skills and professional manner.

· Evidential attention to detail.

· Ideally experience working in a Food & Beverage environment.

Benefits as a Guest Service Assistant Food & Beverage

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest Group

· Uniform

· Meal on Duty

· Training in house

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

The stunning Feathers Hotel has 42 beautiful bedrooms and is situated in the town of Ludlow, there has been an extensive refurbishment to a high spec whilst maintaining the character of the Jacobian building. Our most recent celebration for the Feathers has been the awarding of a Rosette to our restaurant, the team are already paving the way to achieve our second Rosette! We also recently launched We Proudly Serve in our tea room!

We are looking for hands on Guest Services Assistant to lead our front of house team.

The Role of Guest Service Assistant-Front Office

The Guest Service Assistant will be responsible for a warm welcome with an efficient check-in and check-out, providing information to our guests. As the heart of the hotel the Reception team communicate with other departments and ensure information is shared for a great guest experience. The reception team ensure phones are answered, queries addressed, and that personal information is processed as required and stored securely.

An eye for detail, motivated, organised, time management, problem solver are all attributes that the successful candidate requires. Ideally the successful candidate will have hotel and Rez Control experience. The role of Receptionist will report to the Reception Manager, the role is on a shift rota basis with 5 days from 7 to include evenings and weekends.

Benefits as a Guest Service Assistant:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest Group

· Uniform

· Meal on Duty

· Training in house

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

If you would like to apply for the Receptionist role, click below.

The Role of Chef de Partie

Our experienced kitchen leadership team are looking for a Chef de Partie, this opportunity is for someone who wants to be part of something great whether vastly experienced as a Chef de Partie or for someone who is developing and wants to grow skills with guidance from the brigade. If you want the opportunity as a Chef de Partie to be part of a passionate team working with quality ingredients locally sourced delivering freshly made food, then this is an opportunity for you.

The team at The Feathers has lots of ambition from across all sections and provide 1 rosette food delivering memorable experiences for our guests, they are full of passion and working towards their 2nd rosette.

This is a great opportunity for a passionate Chef De Partie or Demi Chef who is ready and committed to taking the next step in their career and who has a real passion for food, flavours and presentation with good experience and who wants to develop in a rosette kitchen in a wonderful property with an excellent reputation. The opportunity as a Chef De Partie aspart of a passionate team working with quality ingredients locally sourced delivering freshly made food, is a unique one as you can develop your skills and share your skills to develop some exceptional junior colleagues.

Our Chef Brigade have passion and commitment to quality, show team work to run the kitchen and support the preparation & production of food to the established high standards with the autonomy to share vison and experience to deliver quality dishes.

Job Overview:

In this role, you will be responsible for running a specific section of the kitchen, ensuring high-quality food preparation and presentation in line with the hotel’s standards. You will work closely with the Head Chef and Sous Chef to maintain efficiency and excellence in service.

Experience & Qualifications

· Previous experience as a cook or chef in a hotel, restaurant, or similar environment.

· Knowledge of food safety, hygiene, and kitchen best practices (e.g., HACCP certification preferred).

· Ability to work under pressure in a fast-paced environment.

· Strong teamwork and communication skills.

· A passion for food and a commitment to delivering excellent service.

· We seek a natural food lover, a focused and calm chef, with a drive to improve the team’s skills & evolve into a wider role of leading the preparation, the service team’s growth, Compliance, cleanliness culture & maintain the team of chef’s focus, on flavour & produce

· Demonstratable experience at rosette level (Modern & classical European)

· Organised regard systems & compliance.

· A desire to develop the team’s daily skill sets.

· A professional approach to personal management or each team member & self.

Benefits:

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Hospitality Rewards Membership

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter recognition

· Refer a friend to work bonus