Feathers Hotel & Restaurant, Ludlow Vacancies

The Feathers Hotel has 42 luxury bedrooms with unique meeting and event space for up to 100 delegates, with the flexibility to cater for any kind of event. We have an opportunity for a Night Porter to join the team at The Feathers Hotel. The Night Porter will be responsible for providing a warm welcome for our guests and ensuring the smooth running of the hotel overnight.

The Role of Night Porter

The Night Porter will be responsible for providing a great service overnight, ensuring that all night processes for the Front Office function are complete, support other department with tasks that can be carried out overnight. Ensuring that the hotel is ready and in great shape for guests in the morning. The Night Porter will ensure a memorable experience from every interaction from the guest arrival or interaction to the fond farewell. You will ensure that an attentive service overnight and ensure that all security walks and checks are carried out.

A key aspect of the role is to forge a great rapport with guests from initial contact, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity.

The Night Porter will ensure that all processes are followed within front office and that they develop and train and support their team to do the same.

The role of Night Porter will report to the Reception Manager and will work closely with the entire hotel team.

This role is ideal for someone who is a self-motivated, has great customer care skills with great communication and time management. e.

Benefits as a Night Porter

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter – £250 incentive

· Refer a friend to work bonus

If you would like to apply for the Night Receptionist role, click below.

Food & Beverage Manager opportunity at the stunning Feathers Hotel has 42 beautiful bedrooms and is situated in the town of Ludlow, there has been an extensive refurbishment to a high spec whilst maintaining the character of the Jacobian building. Our most recent celebration for the Feathers has been the awarding of a Rosette to our restaurant, the team are already paving the way to achieve our second Rosette!

The Role of Food & Beverage Manager

The Food & Beverage Manager will be responsible for leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.

A key aspect of the role of Food & Beverage Manager is to forge a great rapport with guests from initial contact and ensure the team also do this, strong working relationships with all departments to ensure great service delivery & effectively maximise revenue when there is opportunity. The Food & Beverage Manager will ensure that they are fully aware of all business and that they are and their team are prepared for the day, shift or event.

The Food & Beverage Manager will ensure that they provide great training to the team, be adaptable to ensure all aspects of Food & Beverage are running as they should including overseeing sock management, linen supplies and compliance.

The role of Food & Beverage Manager will report to the General Manager, this is an opportunity for an aspiring Restaurant Manager, Restaurant Supervisor or an experienced Food & Beverage Manager to shape the role and to have a real impact on the business.

This role is ideal for someone who has strong Food & Beverage Experience and customer care skills with great communication and time management. The candidate will need previous experience, be able to lead a team and use their own initiative.

Benefits as a Food & Beverage Manager

· Discounted accommodation (£30 per room per night) in other hotels within crest the group

· 50% off Food & Beverage in other Hotels within the Crest group

· Uniform

· Meal on Duty

· Training in house

· Hospitality Rewards Membership

· Company events (BBQ / Christmas Party)

· Long service award

· Shining Star of the quarter recognition

· Refer a friend to work bonus

If you would like to apply for the Food & Beverage Manager role, click below.